Job Mission:
Support the Store Manager in executing business strategy by leading the team to enhance client engagement and connection. Ensure budget and target achievement through the team and drive strategic performance KPIs.

Main Responsibilities:

Client-Centric Activities:

• Ensure an exceptional client experience in-store.
• Coach the team to connect, convert, retain, and reactivate clients.
• Assist in setting and achieving quantitative and qualitative objectives.
• Execute CRM activities to achieve retention and conversion targets.
• Utilize digital tools in the client journey and foster sales partnerships.
• Manage VIP and top spender clients.
• Handle delicate sales and after-sales situations.

Team Coaching:

• Recruit and retain talent, ensuring career development and succession plans.
• Continuously assess and coach team skills.
• Shift focus from transactions to relationship building.
• Conduct monthly performance reviews and provide feedback.
• Promote a positive and professional team environment.
• Ensure proper onboarding of new hires.
• Collaborate with Store Manager and HR on employee relations.

Product Handling:

• Adhere to safety and operational guidelines.
• Ensure stock provision and proper mix.
• Safeguard valuable products and materials.
• Conduct regular stock checks and manage product transfers.

Store Image:

• Maintain visual criteria and store cleanliness.
• Plan and verify display fittings with the In-Store Visual team.

Key Competencies:

• Effective management and coaching skills.
• Transparent and effective communication.
• Strong understanding of performance KPIs.
• Excellent product and storytelling knowledge.
• Fluency in English.

Branche: Anderes

Funktion: Einzelhandelsverkauf

Führungsperson: Nein

Anstellungsart: Festanstellung

Karrierestufe: Angestellte/r